“Due to a technical issue, parents/ carers that have an email account with Hotmail, MSN, Live, Skype or Outlook may find that they don’t receive their child’s weekly balance alert for their school meal cashless catering account. It’s most likely that the email can be found in your SPAM folder. The Accord Card team are working with our supplier to resolve the problem. In the meantime please do feel free to set up an email balance alert using an alternative email address or sign up to receive balance alerts by text message. Visit our Sign Up For Balance Alerts website to set up alternative alerts . We apologise for the inconvenience this may cause.