We CARE Charter & Commitments

Aberdeen city council is keen to hear your views on a new charter around good customer service. Please share with parents to consider attending.


We CARE Charter & Commitments


We would like to invite you to engage with us on our new, We CARE Charter & Commitments, which should outline to our customers what good customer service should look like when they engage with our services.


We would like to take some initial feedback, but most importantly have your help in understanding how well we are delivering against these commitments now.


We have two focus group events taking place with dates and times outlined below:


  • 9 September 2019           Marischal College             16:30 – 18:00     (Please advise if it is your intention to attend)
  • 13 September 2019         Marischal College             09:00 – 10:30     (Please advise if it is your intention to attend)


However, if you would like to contribute but are unable to attend you can also click on the link below which will allow you to provide your feedback.  Paper copies of this survey can be provided if requested.




Please confirm attendance to any of the above focus group events by emailing Kimberley Craik, Customer Experience Officer, kcraik@aberdeencity.gov.uk or on 01224 346065.

Loose Parts Donations

Loose Parts Donations

For our Outdoor Learning Activities, we would appreciate donations of tree stumps, nets, ropes, nuts and bolts, small cable wheels, pipes or guttering. Also if parents have old outdoor clothes or wellies that they would like to donate so that we can start a clothes store for each unit. If you want to ask or discuss anything about this, Mrs Message has kindly offered to help you. You can contact her at rmessage@aberdeencity.gov.uk

Staffing Update

Alison Stewart, our Senior Early Years Practitioner in Nursery, is leaving us on 28th September to take up a position in the Early Years Team at Aberdeen City Council. We are extremely sorry to be losing Alison but are pleased for her that she was successful in securing her new position. Alison has worked with us for several years now and has a wealth of experience.We wish her every success and will update you with staffing arrangements.