Comments and Complaints

LOIRSTON  PRIMARY –COMMENTS/ COMPLAINTS POLICY

 

LoirstonSchool works hard to provide quality educational experiences for all our children and staff work hard to build positive relationships with all parents.  As a school we are obliged to have procedures in place in the event of complaints by parents.

 

The procedure for parents/guardians is clearly set out and displayed by the school office and also in our “Information for Parents’ handbook.

 

The following policy sets out the procedure which we follow in such cases:

 

  • If any parent/guardian is unhappy with the education that their child is receiving or has any concern relating to the school, we encourage that person to talk to either the class teacher or the Senior Management Team.

 

  • Where a parent/guardian feels that a situation has not been resolved, or that concern is of a sufficiently serious nature, they should make an appointment to discuss it with the Head Teacher.  Complaints can be made in person, in writing or by e-mail.  Feedback will be given to parents within 28 days of the original complaint being made.

 

School details:              Address:  Loirston Avenue

                                                   CoveBay

                                                   Aberdeen City Council

                                                   AB12 3HE

 

                                    E-mail:   loirston@aberdeencity.gov.uk

                                    Tel. no:    01224 897686

 

  • If parents/guardians feel that the situation has still not been resolved then contact can be made with Aberdeen City Council, the Education Officer attached to LoirstonSchool is Val Steele. Parents who have a complaint regarding Nursery can contact SCSWIS.

 

If you are not happy with how your complaint has been dealt with by school please contact:

 

 

Val Steele                                                                                                                        SCSWIS

Quality Improvement Officer                                                                                 Social Care and Social work

Aberdeen City Council                                                                                               Johnstone House

Marischal College                                                                                                          Rose Street

Broad Street                                                                                                                     Aberdeen

Aberdeen                                 

 

We hope you find this information useful.

Many thanks

Kay MacDonald

Head Teacher